j804 Privacy Policy

This Privacy Policy applies to j804, accessible at j804.org, and covers all services operated under the j804 brand, including its online casino, sports betting platform, live dealer games, slot games, and account management services. In this document, "j804", "we", "us", and "our" refer to the entity operating j804.org and its associated digital platforms.

j804 is the data controller in respect of the personal data you provide when registering for or using the j804 platform. As data controller, j804 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out in accordance with applicable data protection standards.

j804 collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of personal data we collect and why:

j804 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless this is specifically required for responsible gaming assessment purposes and you have provided it voluntarily.

j804 collects personal data through the following primary channels:

• Direct interactions: Data you provide when registering a j804 account, completing identity verification, making deposits or withdrawal requests, contacting customer support, or submitting responsible gaming tool requests.
• Automated technologies: Technical and usage data collected automatically as you navigate the j804 platform, including cookies, session tokens, server logs, and analytics tools. See Section 9 for full details on cookies.
• Third-party payment processors: Confirmation data received from JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT processing services to verify the status of deposits and withdrawals associated with your account.
• Identity verification providers: Where j804 uses a third-party KYC (Know Your Customer) or age verification service, data from that verification process is shared with j804 to confirm your eligibility to use the platform.
• Fraud and risk screening services: j804 may receive data from third-party fraud detection and risk management providers to help identify unusual account activity or protect the integrity of the platform.

j804 processes your personal data for the following purposes. Each purpose is linked to a lawful basis described in Section 5:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide access to j804 services following your j804 login.
• Service delivery: To process your bets, game plays, deposits, and withdrawal requests, and to communicate outcomes, account balances, and relevant notifications to you.
• Regulatory compliance: To fulfil our legal obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and gaming regulatory requirements, including retaining records of transactions and player activity for the periods required by law.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion or deposit limits you have set, and proactively contact you where our systems identify potential gambling-related harm.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, bonus abuse, and other prohibited conduct on the j804 platform.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall quality and performance of the j804 platform for all players.
• Marketing communications: To send you information about j804 promotions, bonuses, and new features where you have provided consent or where we have a legitimate interest and you have not opted out. You may opt out of marketing communications at any time via your account settings or by contacting support.

j804 processes your personal data on one or more of the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your j804 account and deliver the gaming and betting services you have registered to use.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, gaming licence conditions, and mandatory record-keeping requirements.
• Legitimate interests: Processing carried out for j804's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring, where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications and for any data collection that is not strictly necessary for platform operation. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

j804 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT processing partners receive transaction-specific data necessary to process your deposits and withdrawals. These parties process your financial data under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC and age-verification services receive identity data to verify that you meet j804's eligibility requirements, including the 21+ age restriction.
• Game providers: Licensed third-party game studios and live dealer operators may receive technical session data necessary to deliver their games within the j804 platform. These providers are contractually prohibited from using your data for their own independent purposes.
• Fraud prevention and security services: Risk management and fraud detection platforms may receive technical and behavioural data to identify and respond to threats to the integrity of the j804 platform.
• Regulatory and law enforcement authorities: j804 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by j804 may access personal data on a need-to-know basis subject to confidentiality obligations.

All third parties with whom j804 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what j804 has specified.

j804 operates as an internationally licensed gaming platform. Accordingly, your personal data may be processed in countries outside of Pakistan, including countries where j804's infrastructure, game providers, or service partners are located. These countries may have data protection laws that differ from those applicable in Pakistan.

Where j804 transfers your personal data outside of Pakistan, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to what you would expect under this Privacy Policy. These safeguards may include contractual arrangements with data recipients that impose equivalent data protection obligations.

j804 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Account data: Retained for the duration of your active j804 account and for a minimum period of five years following account closure, in accordance with standard AML and gaming regulatory retention requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction to comply with AML and tax record-keeping obligations.
• Identity verification documents: KYC documents are retained for the period required by the gaming authority under whose licence j804 operates, typically five years from account closure.
• Support communications: Customer support records are retained for three years from the date of the interaction, or longer where the interaction relates to a dispute, legal claim, or regulatory matter.
• Marketing consent records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with your stated preference.

Once the applicable retention period has expired, j804 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

j804 uses cookies — small text files placed on your device — and similar tracking technologies to enable core platform functionality, improve your experience, and understand how the platform is used. The following categories of cookies are used on j804.org:

• Essential cookies: Required for the j804 platform to function. These include session authentication cookies that keep you logged in after your j804 login, security tokens, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, notification preferences, and display options so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate j804.org — including pages visited, session duration, and feature usage — to help j804 identify areas for improvement. Data collected by analytics cookies is aggregated and does not identify you individually.
• Security and fraud prevention cookies: Help j804 identify suspicious login attempts, detect bot activity, and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on j804.org, and disabling essential cookies may prevent the platform from working correctly.

Subject to applicable law and j804's regulatory obligations, you have the following rights in respect of your personal data held by j804:

• Right of access: You may request a copy of the personal data j804 holds about you.
• Right to rectification: You may request that j804 correct inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that j804 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations. Note that j804 may be required to retain certain data for regulatory compliance even after account closure.
• Right to restriction: You may request that j804 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that j804 provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on j804's legitimate interests. j804 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact j804 support at support at j804.org (plain text — not a clickable link). j804 will respond to rights requests within 30 days. In complex cases, this period may be extended by a further 30 days with notice provided to you.

j804 is strictly an adult platform. Access to j804's services is prohibited for anyone under the age of 21. j804 does not knowingly collect personal data from individuals under 21 years of age. If j804 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, data will be deleted in accordance with our legal obligations, and any funds will be subject to review.

Parents and guardians who believe their child may have accessed j804 should contact j804 support immediately. j804 takes underage access seriously and will cooperate fully with any investigation relating to such access. j804 also recommends the use of parental control tools and internet filtering software to prevent underage access to gambling platforms.

j804 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and j804 servers.
• Encryption of sensitive data at rest within j804's database infrastructure.
• Role-based access controls ensuring that j804 staff access only the data necessary for their specific job functions.
• Regular security assessments and penetration testing of the j804 platform.
• Multi-factor authentication options for player accounts and mandatory MFA for j804 administrative access.
• Automated anomaly detection systems that flag unusual login patterns, transaction behaviour, or data access events for review.

While j804 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. In the event of a personal data breach that poses a risk to your rights and freedoms, j804 will notify affected players and the relevant authorities in accordance with applicable legal requirements and within the timeframes prescribed by those requirements.

j804 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you via the email address registered to your j804 account and/or display a prominent notice on the j804 platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will be revised whenever this policy is updated. We encourage you to review this Privacy Policy periodically to stay informed about how j804 protects your data. Your continued use of the j804 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or j804's handling of your personal data, please contact our support team. j804 is committed to resolving privacy-related concerns promptly and transparently.

You can reach j804 support at: support at j804.org (plain text — not a clickable link). Support is available 24 hours a day, 7 days a week, including for privacy-related enquiries.

Where you are not satisfied with j804's response to a privacy concern, you may have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulator in the jurisdiction applicable to your situation. j804 will provide relevant authority contact details upon request where this escalation pathway is available to you.